SECTION 21 – PRODUCT SAFETY AND BATTERY USE

Certain products sold on this website, including but not limited to batteries, lithium batteries, home energy storage systems, portable power stations, inverters, solar equipment, and related accessories, may involve electrical, chemical, thermal, fire, shock, or other safety risks if improperly used, installed, stored, transported, modified, or maintained.

By purchasing or using our products, you agree to read and follow all product manuals, labels, warnings, installation instructions, safety notices, technical specifications, and other documentation provided by PVBAT or the product manufacturer. You agree not to misuse, abuse, disassemble, puncture, crush, short-circuit, burn, submerge, overcharge, over-discharge, modify, repair without authorization, expose to excessive heat, or otherwise use any product outside its stated specifications.

You are responsible for ensuring that any charger, inverter, cable, connector, battery management system, mounting equipment, or other component used with our products is compatible and suitable for the intended application. Use of incompatible, damaged, counterfeit, modified, or unauthorized equipment may result in product failure, fire, electric shock, personal injury, property damage, or voiding of any applicable warranty.

PVBAT shall not be responsible for any loss, damage, injury, or liability arising from misuse, improper storage, improper installation, unauthorized modification, unauthorized repair, failure to follow instructions, use outside product specifications, or use of the products in a manner not intended or approved by PVBAT.

SECTION 22 – INSTALLATION, PERMITS, AND CODE COMPLIANCE

Certain products, including but not limited to home energy storage systems, industrial energy storage systems, high-capacity batteries, inverters, solar-related equipment, and electrical components, may require professional installation, inspection, permitting, utility approval, and compliance with applicable electrical, building, fire, environmental, safety, and local codes.

You are solely responsible for determining whether a product is suitable for your intended use, location, electrical system, and applicable legal or regulatory requirements. You are also responsible for obtaining any required permits, approvals, inspections, utility interconnection permissions, or professional installation services.

Unless expressly stated in writing by PVBAT, our products are not sold with installation services, permitting services, engineering design services, utility approval services, or code compliance verification services. Any information provided on our website, in product descriptions, or by our customer service team is for general informational purposes only and should not be treated as professional electrical, engineering, legal, or safety advice.

For products that require installation, you should use a qualified, licensed, or otherwise competent professional installer as required by applicable laws and regulations. PVBAT shall not be liable for any loss, damage, injury, code violation, failed inspection, utility rejection, or other issue caused by improper installation, unqualified installation, installation contrary to instructions, or failure to comply with applicable laws, codes, standards, or regulations.

SECTION 23 – SHIPPING, FREIGHT DELIVERY, AND DAMAGE CLAIMS

Shipping and delivery dates provided on our website, in order confirmations, or by our customer service team are estimates only and are not guaranteed unless expressly stated in writing. Delivery may be affected by product availability, carrier delays, customs clearance, weather, force majeure events, incorrect shipping information, freight scheduling, hazardous material handling requirements, or other circumstances beyond our reasonable control.

Some products, including batteries, energy storage systems, solar equipment, and heavy or oversized items, may be shipped by freight carrier, palletized shipment, truck delivery, or other specialized delivery method. Such deliveries may require appointment scheduling, liftgate service, forklift access, loading dock access, adult signature, or other receiving arrangements. You are responsible for ensuring that the delivery location is accessible and suitable for receiving the ordered products.

Upon delivery, you must inspect the shipment, packaging, pallet, and product condition before signing the delivery receipt. If there is visible damage, missing items, broken packaging, impact marks, leakage, deformation, or other shipping-related issues, you should note the damage on the carrier’s delivery receipt, take clear photos and videos, retain all packaging materials, and contact PVBAT as soon as possible.

Failure to inspect the shipment, document visible damage, or report shipping damage within the timeframe stated in our Shipping Policy may affect your ability to obtain replacement, refund, repair, or carrier claim assistance. Signing a delivery receipt without noting visible damage may be treated by the carrier as confirmation that the shipment was received in acceptable condition.

For lithium batteries or other regulated products, return shipment may be subject to carrier restrictions, hazardous material rules, special packaging requirements, labeling requirements, and other legal or safety requirements. You agree not to ship back any battery or regulated product unless you have received written return instructions from PVBAT.

SECTION 24 – RETURNS, RMA, AND LITHIUM BATTERY RETURN RESTRICTIONS

Returns, exchanges, refunds, and cancellations are subject to our Return Policy, Shipping Policy, Terms of Purchase, and any product-specific conditions stated on our website or communicated to you in writing. To the extent there is any conflict between this Section and a product-specific return policy, the product-specific policy shall apply.

Before returning any product, you must obtain a Return Merchandise Authorization, or RMA, from PVBAT. Products returned without prior authorization may be refused, returned to sender, delayed, or ineligible for refund or exchange.

Returned products must be in the condition required by our Return Policy. Unless otherwise approved by PVBAT in writing, products that have been installed, used, modified, damaged, abused, opened beyond normal inspection, missing parts, missing serial numbers, missing original packaging, or returned outside the applicable return period may be ineligible for return, refund, or exchange.

Because batteries and energy storage products may involve safety and transportation risks, additional restrictions may apply. You must not return any battery or energy storage product that is leaking, swollen, punctured, crushed, burned, water-damaged, emitting odor, overheating, physically deformed, short-circuited, or otherwise unsafe to transport, unless PVBAT provides specific written instructions for handling or disposal.

You are responsible for ensuring that any authorized return shipment complies with applicable carrier rules, packaging requirements, labeling requirements, and laws relating to lithium batteries, hazardous materials, and regulated goods. PVBAT may refuse any return that is unsafe, non-compliant, improperly packaged, unauthorized, or otherwise inconsistent with our return instructions.

Refunds, if approved, may be reduced by shipping costs, handling fees, restocking fees, missing items, product damage, payment processing fees, or other amounts permitted under our Return Policy and applicable law.

SECTION 25 – LIMITED WARRANTY AND WARRANTY EXCLUSIONS

Product warranties, if any, are provided only as expressly stated in the applicable written warranty terms, warranty registration page, product documentation, or manufacturer warranty provided with the product. No employee, agent, reseller, affiliate, installer, or customer service representative is authorized to modify, expand, or create any warranty unless expressly confirmed in writing by PVBAT.

Warranty coverage may require proof of purchase, product serial number, warranty registration, photos, videos, diagnostic information, installation information, usage records, or other evidence reasonably requested by PVBAT. Failure to provide requested information may delay or prevent warranty service.

Unless otherwise stated in the applicable written warranty, warranty coverage does not apply to damage, defects, failures, or performance issues caused by misuse, abuse, neglect, accident, improper installation, improper storage, improper transportation, unauthorized modification, unauthorized repair, use with incompatible equipment, abnormal operating conditions, water damage, fire, lightning, power surge, overvoltage, undervoltage, overheating, corrosion, environmental exposure, failure to follow instructions, failure to maintain the product, or use outside the product’s specifications.

Warranty coverage also does not apply to normal wear and tear, cosmetic damage that does not affect functionality, consumable parts, software or firmware changes, capacity reduction within normal battery aging limits, damage caused by third-party products or services, or products with altered, removed, or unreadable serial numbers.

To the maximum extent permitted by applicable law, PVBAT’s warranty obligations are limited to repair, replacement, refund, store credit, or other remedy determined by PVBAT or stated in the applicable warranty terms. PVBAT shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, lost revenue, loss of use, business interruption, loss of energy production, loss of data, removal costs, reinstallation costs, inspection costs, labor costs, or third-party service charges, except where such limitation is prohibited by law.

SECTION 26 – TAXES, DUTIES, CUSTOMS, AND INCENTIVES

Prices displayed on our website may not include applicable sales tax, use tax, value-added tax, customs duties, import fees, brokerage fees, handling fees, tariffs, environmental fees, recycling fees, or other governmental charges unless expressly stated otherwise.

You are responsible for all taxes, duties, customs charges, import fees, and other governmental charges associated with your purchase, shipment, importation, installation, ownership, or use of the products, except to the extent such charges are expressly collected by PVBAT at checkout or otherwise required by applicable law.

For international or cross-border orders, you are responsible for complying with all applicable import laws, customs regulations, product certification requirements, documentation requirements, and local restrictions. PVBAT is not responsible for delays, seizures, penalties, storage fees, return shipping costs, or failed delivery caused by customs, import restrictions, unpaid duties, incorrect import information, or failure to comply with applicable laws.

Any information provided by PVBAT regarding tax credits, rebates, subsidies, incentive programs, energy savings, utility programs, or government benefits is for general informational purposes only. PVBAT does not guarantee that any product will qualify for any tax credit, rebate, subsidy, incentive, reimbursement, financing program, or other governmental or utility benefit. You are responsible for consulting your own tax, legal, financial, utility, or professional advisor regarding eligibility and compliance.

SECTION 27 – AFFILIATE PROGRAM AND MARKETING COMPLIANCE

If PVBAT offers an affiliate, referral, ambassador, influencer, reseller, or similar marketing program, participation in such program is subject to separate affiliate or program terms, as may be published by PVBAT or provided to participants from time to time.

Participants in any such program must comply with all applicable advertising, consumer protection, privacy, anti-spam, platform, and disclosure laws and regulations. This includes clearly and conspicuously disclosing any material connection with PVBAT, including commissions, free products, discounts, referral benefits, sponsorships, or other compensation, whenever promoting PVBAT products or services.

Affiliate or referral commissions, if any, are earned only on qualified purchases that meet the applicable program requirements. PVBAT may withhold, reverse, cancel, or deduct commissions for refunded orders, canceled orders, fraudulent orders, chargebacks, returned products, self-referrals, duplicate transactions, unauthorized discounts, policy violations, or other non-qualified transactions.

Participants may not make false, misleading, exaggerated, unsupported, or unauthorized claims about PVBAT, our products, pricing, warranties, certifications, safety, performance, energy savings, tax benefits, or availability. Participants may not engage in spam, deceptive advertising, unauthorized use of PVBAT intellectual property, misleading domain names, cookie stuffing, forced clicks, paid search bidding on restricted terms, impersonation, or any conduct that may harm PVBAT’s reputation or violate applicable law.

PVBAT reserves the right to accept, reject, suspend, or terminate any participant from any affiliate or marketing program at any time, with or without notice, if PVBAT determines that the participant has violated applicable terms, engaged in improper conduct, or acted in a manner inconsistent with PVBAT’s interests.

SECTION 28 – DISPUTE RESOLUTION, GOVERNING LAW, AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the State of [California], United States, without regard to its conflict of law principles, unless another governing law is required by applicable consumer protection law.

Before filing any formal claim, you agree to first contact PVBAT at [service@pvbat.com] and provide a written description of the dispute, including your order number, contact information, relevant facts, requested resolution, and supporting documentation. We will attempt to resolve the dispute in good faith.

To the maximum extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms of Service, your use of the website, your purchase or use of any product, or any communication with PVBAT shall be brought only in the state or federal courts located in [Los Angeles County, California], and you consent to the personal jurisdiction and venue of such courts.

To the maximum extent permitted by applicable law, you and PVBAT agree that any dispute shall be brought only on an individual basis and not as a plaintiff, class member, or representative in any class action, collective action, consolidated action, private attorney general action, or representative proceeding.

Nothing in this Section shall prevent either party from seeking temporary, preliminary, or permanent injunctive relief for infringement, misuse of intellectual property, unauthorized access, misuse of confidential information, fraud, or other conduct causing irreparable harm.

If any part of this Section is found to be unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by applicable law.